Maintenance and Repair
Using CMS-based differentiated maintenance and repair system, This company keeps delivered products in optimal condition and continues to satisfy customers(25% of annual sales is profit)
- K2Web Maintainance and Repair System
- Receive an error report through ‘Maintenance and Repair System’ column in K2WebTech homepage
- CMS-Based Intranet System
- Confirm error reception through company intranet system and fix error
- Step1. Receive Error
- Step2. Notify Result
- Step3. Customer Evaluation
Receive and handle about 5,000 error reports on annual average
(considerable reduction of call workload)
CUSTOMER RELATIONSHIP IS REINFORCED,
AND IT LINKS TO OPPORTUNITY FOR ANOTHER BUSINESS
※ This maintenance and repair system, which is exclusive and unique to this company, can be provided to a partner developer upon request.